Website Terms of Use
These terms explain how you may use portsmouthleaktrace.com and what Portsmouth Leaktrace does and does not provide. By using this website or calling the number shown on it, you agree to these terms.
Operator Identity and Effective Date
Effective date: January 1, 2026.
This website operates under the public name Portsmouth Leaktrace. In these terms, “we,” “us” and “our” refer to the website operator. “You” means anyone who visits the website or calls our number.
Nature of Website Information
This website provides general information about water leaks, leak detection and pipe repair, with a focus on Portsmouth, NH and nearby Seacoast towns.
The information is educational. It is not a diagnosis of your property, a plumbing inspection or professional, legal or insurance advice.
- Symptoms described on this site can have more than one cause.
- Self-checks, such as a water meter test, cannot confirm or rule out every leak.
- Local utility rules can change and differ from town to town.
- Only a qualified professional who assesses the property can identify a specific problem.
Independent Service Provider Relationship
Portsmouth Leaktrace is a call-connection service. When you call, your request is connected to an independent local plumbing provider.
That provider is a separate business. It is not our employee, agent or branch. The provider is responsible for its own licensing, insurance, staff, methods, pricing and work.
Any agreement for inspection, leak detection or repair is made between you and the provider. We are not a party to that agreement.
No Guarantee of Availability
Calling our number does not guarantee that a provider can take the job. Availability depends on the provider’s schedule, the location and the type of work.
We do not promise a response time, an appointment date or service in any particular town. Coverage is confirmed with the provider for each request.
Service Estimates and Contract Terms
We do not set prices, issue quotes or offer warranties. Any fee, estimate, deposit, warranty or cancellation policy comes from the provider.
Before approving work, ask the provider to explain:
- What the visit or diagnostic charge covers.
- What the repair includes and what it excludes.
- Whether wall, floor, slab or landscape restoration is separate work.
- Whether permits or utility coordination may be needed.
- What written terms or warranty, if any, apply.
Accuracy and Site-Use Limitations
We work to keep information accurate and to link to original public sources. Even so, the website may contain errors, and outside information can change after we review it.
The website is provided on an “as is” and “as available” basis. To the extent the law allows, we disclaim warranties about the website’s accuracy, completeness or fitness for a particular purpose.
To the extent the law allows, we are not liable for losses that result from relying on general website information instead of a professional assessment.
You agree not to misuse the website. That includes attempting to disrupt it, scraping it in bulk, or using it for unlawful purposes.
User-Submitted Information
The information you share on a call should be accurate to the best of your knowledge. Accurate details help the provider understand the problem and the location.
By calling, you allow us to share the details you provide with the independent provider your request is connected to. The privacy policy explains how that information is handled.
Please do not share another person’s information without their permission.
No Emergency-Service Guarantee
This website is not an emergency service. We do not guarantee emergency, after-hours or round-the-clock help.
- If you smell natural gas: leave the building and call 911 from a safe place, then Unitil’s New Hampshire gas emergency line at 1-866-900-4115.
- If water is near electrical equipment: stay away from the wet area and do not touch switches, cords or the electrical panel.
- If anyone is in danger: call 911.
Gas guidance source: Portsmouth Fire Department — Gas Safety Fact Sheet, reviewed October 2026.
Intellectual Property
The text, layout, graphics and diagrams on this website belong to us or are used with permission. They are protected by intellectual property laws.
You may view and print pages for your own personal, non-commercial use. You may not copy, republish or sell site content without our written permission.
External Links and Third Parties
The website links to outside sources, such as City of Portsmouth, town and utility pages. We include them because they are useful, not because we control them.
We are not responsible for the content, accuracy or practices of outside websites. Their own terms and privacy policies apply.
Responsibility for Professional Work
The independent provider is solely responsible for the work it performs. That includes its diagnosis, methods, repairs, permits, cleanup and any warranty it offers.
Questions or concerns about completed work should go to the provider first. To the extent the law allows, we are not responsible for the provider’s acts, omissions or results.
Privacy Policy Relationship
The privacy policy is part of these terms. It describes what information is collected, how it is used and who may receive it.
If these terms and the privacy policy appear to conflict about personal information, the privacy policy controls on that point.
Changes to These Terms
We may update these terms when the website, our services or legal requirements change. The effective date at the top shows when the current version took effect.
Continuing to use the website after an update means you accept the revised terms.
How to Contact Us
Phone is the contact method for questions about these terms. To learn more about the service before you call, see Contact or How It Works.
Call (844) 442-1700 — say you have a question about the website terms.