Privacy Policy
This privacy policy explains how Portsmouth Leaktrace handles information when you visit portsmouthleaktrace.com or call the phone number shown on this website.
Effective Date and Operator Identity
Effective date: January 1, 2026.
This website operates under the public name Portsmouth Leaktrace. In this policy, “we,” “us” and “our” refer to the website operator.
Portsmouth Leaktrace is a water-leak information and call-connection service focused on Portsmouth, NH and nearby Seacoast towns. We do not perform plumbing work ourselves. Calls are connected to an independent local plumbing provider.
What Information We Collect
We collect only the information needed to run the website and handle phone requests.
- Information you give on a call: such as your name, phone number, property address, town and a description of the water problem.
- Call details: such as the calling number, date, time and length of a call placed to our number.
- Website usage information: such as pages viewed, approximate location derived from your IP address, browser type and device type.
- Information you choose to add: such as details about access to the property or whether you own or rent it.
This website has no contact form, account login or online payment. We do not ask for payment card or bank details.
How Calls and Form Submissions Are Processed
Phone calls are the only way to send a service request through this website. We do not accept form submissions.
When you call, the details you share are used to understand the request and connect it with an independent provider. The call may be routed through a telephone service that handles calls to our number.
If you contact the provider directly afterward, that provider handles your information under its own practices.
Purposes and Lawful Bases Where Applicable
We use information for these purposes:
- To answer your call and understand the water problem you describe.
- To connect your request with an independent provider who may be able to help.
- To confirm whether your address falls within an area the provider serves.
- To operate, secure and improve the website.
- To measure how visitors find and use the website, including which pages lead to calls.
- To meet legal obligations and protect against fraud or misuse.
Where a privacy law requires a lawful basis, we rely on the basis that applies to the situation. That may include your request for help, our legitimate interest in running the website, your consent or a legal obligation.
Who May Receive Inquiries
The main recipient of your request is the independent local plumbing provider your call is connected to. The provider receives the details needed to contact you and assess the job.
We may also share information in these limited cases:
- With service providers that help us run phone and website systems, under their duties to protect it.
- When required by law, court order or a valid government request.
- To protect the safety, rights or property of visitors, providers or the public.
- As part of a sale, merger or transfer of the website business, subject to this policy.
We do not sell your personal information for money.
Service Providers and Tracking Technology
We use third-party services to host the website, route calls and understand site performance. These services may process information on our behalf.
Tracking technology can include cookies, pixels and similar tools that record how a browser interacts with the website. Call-measurement tools may connect a call with the page or visit that led to it.
These service providers may use information to provide their services to us. They are not permitted to use it for unrelated purposes of their own, except where the law allows.
Cookies and Analytics
Cookies are small files stored by your browser. Some keep the website working. Others measure visits, such as how many people view a page or click the phone number.
| Type | What it does | Your choice |
|---|---|---|
| Essential | Keeps the site loading, secure and working as expected. | Cannot be switched off through the site, though your browser can block it. |
| Analytics | Counts visits and shows which pages are used. | Can be blocked in browser settings or through any consent tool shown on the site. |
| Call measurement | Links phone calls to the pages that led to them. | Can be limited by blocking cookies; calls still connect normally. |
Most browsers let you block or delete cookies. Blocking some cookies may affect how parts of the site work.
Call Recording and Consent if Applicable
Whether calls are recorded depends on how calls to our number are handled. Where a call is recorded or monitored, we follow the notice and consent rules that apply to that call.
If you prefer not to have a call recorded, you may end the call and contact the provider by another means once you have its details.
Data Security
We use reasonable administrative and technical safeguards to protect information. Examples include restricting access to people who need it and using secure connections for the website.
No website or phone system is completely secure. Please do not share sensitive details, such as Social Security numbers or financial account numbers, on a call about a leak.
Retention and Deletion
We keep information only as long as reasonably needed for the purposes in this policy. That includes handling your request, keeping business records and meeting legal obligations.
When information is no longer needed, we delete it or make it anonymous. Information held by an independent provider is kept under that provider’s own policies.
Consumer Choices and Requests
You can ask us about the personal information we hold about you. Depending on where you live, you may have rights to access, correct or delete it, or to opt out of certain uses.
- Call (844) 442-1700 and say you are making a privacy request.
- Tell us what you want us to do and the phone number you used.
- We may need to confirm your identity before acting on the request.
- We will respond within the time required by the law that applies to you.
You can also limit tracking by adjusting your browser’s cookie settings.
Minors and External Links
This website is meant for adults responsible for a property. It is not directed to children under 13, and we do not knowingly collect their personal information.
The website links to outside sites, such as City of Portsmouth and utility pages. Those sites have their own privacy practices, and this policy does not cover them.
Changes to This Policy
We may update this policy when our practices, services or legal duties change. The effective date at the top shows when the current version took effect.
If a change is significant, we will make the update clear on this page.
Contact Method
Phone is the contact method for privacy questions and requests.
Call (844) 442-1700 — say you have a privacy question, and your request will be handled under this policy.